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Bottom-Line Call Center Management by David L. Butler (Paperback - Butterworth-Heinemann)

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment

$25.17

Written by: Cleveland, Brad - Published by: Cmp United Business Media - Published on: 2006-11-01

Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition

$10.68

Written by: Cleveland, Brad - Published by: ICMI Press (International Customer Management - Published on: 2004-09-01

Call Center Recruiting and New-Hire Training: The Best of Call Center Management Review, Second Edition

$10.68

Written by: Cleveland, Brad - Published by: ICMI Press (International Customer Management - Published on: 2004-07-01

ICMI's Pocket Guide to Call Center Management Teams: A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: The Esse

$3.75

Written by: Cleveland, Brad - Published by: ICMI Press (International Customer Management - Published on: 2004-07-01

Call Center Management in Der Praxis: Strukturen Und Prozesse Betriebswirtschaftlich Optimieren

$54.81

Written by: Helber, Stefan - Published by: Springer - Published on: 2003-11-01